Support & contact

01. Contact bullseye ARC

02. Playback or app issues

Include the version shown in Settings → About & support, Android version, phone model and clear steps to reproduce. For playback problems, mention MP4/MKV or another format and whether seeking, audio or video is affected. Screenshots are optional; remove private details. Never send private media or stream URLs with passwords/tokens.

These pages reference VIO 1.7.8 (127). Your installed version can differ; the website reference does not guarantee Play Store availability. Offline local playback does not require enabling reports.

To change subtitle lettering, open Settings → Subtitles → Subtitle font, or Subtitles → Subtitle font inside ordinary or private video playback. The built-in font choices work offline. A font changes lettering, not the subtitle language; embedded styling can override it. Choose System default to restore Android lettering.

03. Premium and billing

For purchase support include the plan, approximate purchase date and Play order reference if needed. Do not send Google passwords, full card details or purchase tokens. Active Premium support is prioritised without a guaranteed reply time. Use the purchasing Google account to restore.

Google Play subscription verification can be cached offline for up to seven days; connect to Play to recheck afterwards. Local playback and Vault remain offline. Prices and plan availability come from Google Play, including local currencies.

04. Privacy and reporting

Use the subject VIO player — privacy request, or VIO player — data deletion request. Crash, usage and performance controls are in Settings → Diagnostics & analytics and are on by default unless previously switched off. Turning them off or buying Premium does not erase earlier server records.

See Firebase deletion assistance and Privacy Policy. For AdMob questions, use the subject VIO player — advertising privacy. Settings → Privacy & legal → Privacy choices lets you revisit choices when that entry is available. To report an inappropriate ad, describe where it appeared and optionally attach a screenshot with personal details removed. Do not click an ad merely to investigate.

05. Private Vault help

Vault uses local encrypted storage with PIN/Pattern and optional compatible fingerprint access. It has no cloud backup or Forgot PIN/Pattern service. If already enabled, biometrics may unlock it. Export wanted files before a reset, uninstall or phone replacement. We cannot recover lost keys, forgotten locks or deleted private files. Never send Vault credentials or private media.

06. Useful guides