Delete Data

01. Clear playback history

1. Open VIO → Settings → History & privacy.
2. Choose Clear playback history, review the confirmation and tap Clear history.

This clears watched positions, highlights and saved audio/video queues. It does not delete media, favourites, playlists or general preferences. Turn off Playback history and the queue-history controls to stop saving new history. Turning a switch off does not necessarily erase older records.

02. Delete media and recycle-bin copies

Open a media item’s menu → Delete, choose recycle-bin or permanent deletion, and approve required Android prompts. For multiple items, use selection mode. Open ⋮ → Recycle bin to restore or permanently remove recycled files. Review the affected files: deletion can remove the actual file, not just a list entry.

Android 11+ controls its trash and expiry. Android 8–10 uses VIO private recycle storage, with no automatic expiry; those copies are also removed by clear-storage/uninstall. Separate backups, exports and previously shared files are not deleted.

03. Delete Private Vault data

Unlock Private vault, open a file’s menu or select several, then choose Delete from vault → Delete permanently. Vault deletion has no recycle bin. To reset everything, use unlocked Vault settings → Reset vault and type DELETE as instructed.

Export and verify any files you want to keep first. A public original or exported copy is separate and must be removed separately if desired. If you forgot the lock, previously enabled biometrics may still let you in. There is no Forgot PIN/Pattern recovery service, cloud copy or remote key recovery. Clearing app storage or uninstalling can permanently lose the Vault and its keys.

04. Reset all local app information

1. Export needed Vault files and restore wanted recycled files. Verify that the copies open outside VIO.
2. Stop playback. Open Android Settings → Apps → VIO player → Storage (labels vary).
3. Choose Clear storage / Clear data and confirm only after checking your backups.

This removes private app data, local preferences, playlists, favourites, bookmarks, history, reporting choices and cached entitlement. Clear cache alone is not a full reset. Original shared-storage media, exported copies and Android-managed trash can remain. Uninstall normally removes private app data too. VIO has no cloud restore for this information.

05. Firebase reporting and remote records

Open Settings → Diagnostics & analytics. Turn off Crash reports, Usage analytics or Performance reports independently. Turning Crash reports off discards pending unsent crash reports; turning Analytics off resets local Analytics data. Reset local analytics also clears local Analytics data and resets its identifier without deleting remote records.

These actions stop new reporting under that choice; they cannot recall an upload in progress or automatically erase reports already sent to Google. Clearing app storage is not a server deletion command. Firebase/Analytics retention and deletion mechanisms vary by service, and aggregated reports may remain.

For deletion assistance, email vioplayer.support@gmail.com with VIO player — reporting data request. Contact us before resetting identifiers where possible. Give the approximate report date, app version and device model, and explain the service concerned. We may need additional app-specific information to locate pseudonymous records. An email alone may not identify them; we cannot promise individual deletion of records we cannot locate. We will explain available provider processes and limitations. Do not send media, PINs, tokens or identity documents as substitutes.

06. Advertising data and permissions

VIO uses Google AdMob. Open Settings → Privacy & legal → Privacy choices, when that entry is available, to review or withdraw consent and exercise available opt-outs. This changes future processing under those choices; it is not a request to erase every previously collected record. Android advertising controls and My Ad Center have separate scopes. Withdrawal or an ID reset does not automatically delete earlier records; see Google’s privacy controls.

To revoke library access, use Android Settings → Apps → VIO player → Permissions. This limits access; it does not erase media or already saved app information.

07. Cancel subscriptions separately

Deleting data or uninstalling does not cancel Premium. Open Google Play subscriptions with the purchasing account to cancel renewal. Refunds are a separate request under Play rules and applicable law. Google may retain transaction records for legal, payment or fraud-prevention reasons.

08. Request deletion of information we hold

Email vioplayer.support@gmail.com with VIO player — data deletion request, preferably from the address used for the original support conversation. Identify the relevant message/request and only the details needed to locate it. This opens your email app; no request is automatically sent by visiting this page.

We review requests, delete identifiable information we hold where applicable and explain necessary exceptions, such as legal obligations or unresolved disputes. Proportionate verification may be needed. Independently controlled records at Google, GitHub, an email provider or stream provider have their own request processes. There is no VIO account to delete; requests do not remotely erase your phone or cancel subscriptions.